Shipping & Returns Policy

Last updated: 2026-08-09

Shipping

We currently ship to addresses within the United States only. Shipping is free on every order. Most orders arrive within 6–12 business days after shipment. You'll receive a shipping confirmation email with tracking information as soon as your order leaves the warehouse.

Order processing time

Orders usually leave our warehouse within 1–2 business days. Weekends and U.S. holidays are not business days. If an order needs attention or will be materially delayed, we'll contact the email address used at checkout.

Address changes and delivery issues

Email support@altapano.com as soon as possible if an address needs to change. We can update it only before shipment. If tracking shows a package as delivered but it has not arrived, check around the delivery location and contact us within seven days so we can help open a carrier inquiry. Carrier delays do not change your return window, which starts on the recorded delivery date.

Returns

Unused items in their original condition can be returned within 30 days of delivery. Items that show signs of use beyond trying them on, or that are missing original packaging, may not be eligible for a return. A return must be requested within the 30-day window and shipped using the instructions we provide.

How to start a return

Email support@altapano.com with your order number and which item(s) you're returning, and we'll send you next steps and a return shipping label. For an ordinary change-of-mind return, the label cost is deducted from the refund and confirmed before you ship. Return shipping is free when we sent a damaged, defective, or incorrect item. We do not charge a restocking fee.

Refunds

We inspect eligible returns and issue the refund to the original payment method within five business days of receipt. Your bank or card provider may then take another 5–10 business days to post it. Original outbound shipping is free and has no refundable charge.

Exchanges

We do not currently process direct exchanges. To change a color or size, start a return and place a new order for the preferred option. Contact us first if the original item arrived incorrect or defective so you are not charged return shipping.

Damaged or incorrect items

If an item arrives damaged or you received the wrong product, email support@altapano.com with your order number and a photo of the item, and we'll get it corrected at no cost to you.

Warranty claims

A problem that appears after use may be covered by our two-year limited warranty. Warranty coverage is separate from the 30-day unused-item return window.

Contact us

Questions about shipping or returns? Email us at support@altapano.com and we'll get back to you within 1–2 business days.