Privacy Policy

Last updated: 2026-07-22

This Privacy Policy explains how Altapano ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit or make a purchase from this website.

Information we collect

We collect the contact and order information you give us directly — name, email, shipping address, and phone number when provided — along with your order history. Payment card details are collected and processed by our payment processor, Stripe; we never see or store your full card number. We also collect device and usage data (such as pages viewed and general location) through cookies and analytics tools when you browse the site.

How we use your information

We use this information to fulfill and ship orders, provide customer support, prevent fraud, and understand how the site is used so we can improve it. If we ever send marketing communications, you can opt out at any time using the unsubscribe link in that email.

Cookies and tracking

We use cookies and similar technologies, including Google Analytics and Meta Pixel, to understand site usage and measure advertising performance. See our tracking implementation notes for details on what is collected and when tracking is active.

Your California privacy rights (CCPA/CPRA)

If you're a California resident, you have the right to know what personal information we've collected about you, request deletion or correction of it, and opt out of any sale or sharing of that information. We do not sell your personal information. To submit a request, email us at the address below with your name and order details (if applicable) — we won't discriminate against you for exercising these rights.

Data sharing

We share personal information only with the parties needed to run the store: our payment processor (Stripe), shipping carriers, our commerce platform (Medusa), and analytics/advertising platforms (Google Analytics, Meta Pixel). We don't sell your information to third parties.

Data retention

We retain order information for as long as needed to fulfill your order, comply with tax and accounting obligations, and resolve any disputes. You can request deletion of other personal information at any time by contacting us, subject to what we're legally required to keep.

Contact us

Questions about this Privacy Policy or your personal information? Email us at hello@altapano.com.