Privacy Policy

1. Scope

This Privacy Policy describes how Altapano (“we,” “us,” or “our”) handles personal information through altapano.com, our customer support, and related services. It does not cover websites or services operated independently by third parties.

2. Information we collect

Information you provide

We collect information you submit when you place or look up an order, write a review, or contact us. This may include your name, email address, phone number, shipping and billing addresses, order number, product selections, review content, and support messages.

Payment details are collected and processed by our payment provider. We receive transaction details such as payment status, payment method type, and billing information, but we do not store your full card number.

Information collected automatically

When you use the Site, we and our service providers may collect device and usage information such as your IP address, browser and device type, approximate location, referring page, pages viewed, interactions, timestamps, and diagnostic data. We also store cart and shopper identifiers in your browser so your cart can persist between visits.

3. How we use information

We use personal information to:

• process, fulfill, deliver, and support your orders;
• provide order tracking, returns, refunds, and customer service;
• operate, secure, troubleshoot, and improve the Site;
• understand Site performance and how visitors use our services;
• prevent fraud, abuse, and security incidents;
• comply with legal, tax, accounting, and regulatory obligations; and
• send service messages and, where permitted, marketing communications.

Where applicable law requires a legal basis, we rely on performance of our contract with you, our legitimate interests, compliance with law, or your consent, depending on the activity.

4. How we share information

We may share information with:

• Service providers that support hosting, commerce operations, payments, fraud prevention, delivery, analytics, and customer support;
• Payment and delivery partners as needed to complete your transaction and deliver your order;
• Authorities and other parties when reasonably necessary to comply with law, protect rights and safety, or investigate fraud or security issues; and
• A successor organization in connection with a merger, financing, reorganization, or sale of all or part of our business, subject to appropriate safeguards.

Our current service providers include Stripe for payment processing and Cloudflare for Site delivery and security. Where enabled, Google Analytics and Meta Pixel help us measure Site usage and advertising performance. We do not sell personal information for money.

5. Cookies and local storage

We use browser storage and similar technologies to keep the Site working, remember your cart, maintain security, measure performance, and—where enabled—understand advertising results. Some technologies are set by service providers acting on our behalf.

You can restrict cookies or clear stored Site data through your browser settings. Blocking essential storage may prevent the cart, checkout, or order features from working correctly. Browser privacy controls and provider opt-out tools may also limit analytics or advertising technologies.

6. Retention and security

We retain personal information only as long as reasonably needed for the purposes described here, including order fulfillment, warranty and support, fraud prevention, dispute resolution, and legal or accounting requirements. Retention periods vary by the type of information and applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service or transmission method can be guaranteed to be completely secure, so please use care when sharing information online.

7. International transfers

We and our service providers may process information in countries other than the one where you live. Those countries may have different data-protection laws. Where required, we use recognized safeguards for international transfers, such as contractual protections.

8. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain use; or withdraw consent. You may also have the right to appeal our response or complain to your local data-protection authority.

To make a request, email us using the address below and describe what you need. We may need to verify your identity before completing a request. You may unsubscribe from marketing emails through the link in the message; essential order and service messages will continue. We will not discriminate against you for exercising a privacy right.

9. Children’s privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

10. Policy updates

We may update this policy as our services, practices, or legal obligations change. We will post the revised version here and update the date at the top. If a change materially affects your rights, we will provide additional notice where required.